1. Ordering Process
- Specify the process of placing orders, including acceptable methods (online, phone, etc.).
- Clearly state any minimum order requirements, if applicable.
- Mention the order confirmation process and timing.
2. Menu and Pricing
- Detail the menu items available for order.
- Clarify the prices, including taxes, delivery fees, and any additional charges.
- Note any potential changes to menu items or prices without prior notice.
3. Payment
- Explain the accepted payment methods (cash, credit cards, online payment, etc.).
- Highlight the payment timing and any prepayment requirements.
- Mention the refund policy in case of order cancellation or issues with the food quality.
4. Delivery
- Specify the delivery areas covered and any restrictions.
- Outline delivery times and potential delays due to unforeseen circumstances.
- Detail the delivery process, including handover, checking orders, and contactless delivery options.
5. Order Changes and Cancellations
- Explain the procedure for modifying or canceling orders.
- Mention any deadlines for changes or cancellations.
- State any applicable fees for cancellations made after a certain time.
6. Food Quality and Complaints
- Describe the quality standards upheld for food preparation and delivery.
- Provide a process for customers to raise complaints or concerns about the food quality or service.
- Detail the resolution process for such complaints and potential remedies (refund, replacement, etc.).
7. Liability and Disputes
- Specify the limitations of liability for the restaurant, especially for factors beyond their control.
- Mention the governing law and jurisdiction in case of legal disputes.
8. Privacy Policy
- Explain how customer information is collected, stored, and used.
- Assure customers about the confidentiality and security of their data.
9. Miscellaneous
- Include any other relevant information or policies that apply to your specific restaurant’s operations.