1. Ordering Process

  • Specify the process of placing orders, including acceptable methods (online, phone, etc.).
  • Clearly state any minimum order requirements, if applicable.
  • Mention the order confirmation process and timing.

2. Menu and Pricing

  • Detail the menu items available for order.
  • Clarify the prices, including taxes, delivery fees, and any additional charges.
  • Note any potential changes to menu items or prices without prior notice.

3. Payment

  • Explain the accepted payment methods (cash, credit cards, online payment, etc.).
  • Highlight the payment timing and any prepayment requirements.
  • Mention the refund policy in case of order cancellation or issues with the food quality.

4. Delivery

  • Specify the delivery areas covered and any restrictions.
  • Outline delivery times and potential delays due to unforeseen circumstances.
  • Detail the delivery process, including handover, checking orders, and contactless delivery options.

5. Order Changes and Cancellations

  • Explain the procedure for modifying or canceling orders.
  • Mention any deadlines for changes or cancellations.
  • State any applicable fees for cancellations made after a certain time.

6. Food Quality and Complaints

  • Describe the quality standards upheld for food preparation and delivery.
  • Provide a process for customers to raise complaints or concerns about the food quality or service.
  • Detail the resolution process for such complaints and potential remedies (refund, replacement, etc.).

7. Liability and Disputes

  • Specify the limitations of liability for the restaurant, especially for factors beyond their control.
  • Mention the governing law and jurisdiction in case of legal disputes.

8. Privacy Policy

  • Explain how customer information is collected, stored, and used.
  • Assure customers about the confidentiality and security of their data.

9. Miscellaneous

  • Include any other relevant information or policies that apply to your specific restaurant’s operations.