1. Delivery Zones and Coverage

  • Clearly define the areas where deliveries are available.
  • Specify any limitations or restrictions on certain locations.

2. Delivery Timings

  • Outline the standard delivery timings (e.g., lunch, dinner).
  • Mention any variations in delivery times during weekends or holidays.

3. Order Processing Time

  • Explain the time required for order processing before dispatch.
  • Highlight any cut-off times for placing orders for same-day delivery.

4. Shipping Methods

  • Detail the shipping methods available (standard, express, etc.).
  • Explain the differences between each method in terms of timing and cost.

5. Delivery Charges and Minimum Order Amount

  • Specify any delivery charges and how they are calculated.
  • Clarify if there’s a minimum order amount required for delivery.
  • Explain if delivery charges vary based on order value or distance.

6. Delivery Process

  • Explain the steps involved in the delivery process, from order confirmation to receipt by the customer.
  • Detail any specific instructions for the delivery person or customer.

7. Delivery Confirmation and Tracking

  • Describe how customers can track their orders.
  • Explain the confirmation process upon successful delivery.

8. Unsuccessful Delivery Attempts

  • Clarify what happens in case of unsuccessful delivery attempts (e.g., wrong address, recipient unavailable).
  • Mention the procedure for re-delivery or order cancellation in such cases.

9. Quality Assurance

  • Explain how food quality is maintained during delivery.
  • Detail measures taken to ensure food remains fresh and safe during transit.

10. Returns and Refunds

  • Outline the policy for returns or refunds due to delivery issues or food quality concerns.
  • Specify the conditions under which returns or refunds are acceptable.

11. Communication Channels

  • Provide contact information for customer support regarding delivery-related queries or issues.
  • Indicate preferred communication channels (phone, email, chat) and response times.

Important Notes:

  • Use language that’s easy to understand for customers.
  • Clearly state any exceptions or special conditions.
  • Ensure alignment with local regulations concerning food delivery and shipping.