1. Delivery Zones and Coverage
- Clearly define the areas where deliveries are available.
- Specify any limitations or restrictions on certain locations.
2. Delivery Timings
- Outline the standard delivery timings (e.g., lunch, dinner).
- Mention any variations in delivery times during weekends or holidays.
3. Order Processing Time
- Explain the time required for order processing before dispatch.
- Highlight any cut-off times for placing orders for same-day delivery.
4. Shipping Methods
- Detail the shipping methods available (standard, express, etc.).
- Explain the differences between each method in terms of timing and cost.
5. Delivery Charges and Minimum Order Amount
- Specify any delivery charges and how they are calculated.
- Clarify if there’s a minimum order amount required for delivery.
- Explain if delivery charges vary based on order value or distance.
6. Delivery Process
- Explain the steps involved in the delivery process, from order confirmation to receipt by the customer.
- Detail any specific instructions for the delivery person or customer.
7. Delivery Confirmation and Tracking
- Describe how customers can track their orders.
- Explain the confirmation process upon successful delivery.
8. Unsuccessful Delivery Attempts
- Clarify what happens in case of unsuccessful delivery attempts (e.g., wrong address, recipient unavailable).
- Mention the procedure for re-delivery or order cancellation in such cases.
9. Quality Assurance
- Explain how food quality is maintained during delivery.
- Detail measures taken to ensure food remains fresh and safe during transit.
10. Returns and Refunds
- Outline the policy for returns or refunds due to delivery issues or food quality concerns.
- Specify the conditions under which returns or refunds are acceptable.
11. Communication Channels
- Provide contact information for customer support regarding delivery-related queries or issues.
- Indicate preferred communication channels (phone, email, chat) and response times.
Important Notes:
- Use language that’s easy to understand for customers.
- Clearly state any exceptions or special conditions.
- Ensure alignment with local regulations concerning food delivery and shipping.